SHIPPING & RETURNS
Essential Journeys ships UPS Ground unless otherwise requested. For small orders, or special requests we may ship USPS.
Most orders are shipped within 1-5 business days. Our products are handcrafted, if an order is delayed more than 5 days we will contact you. Orders received over the weekend will be processed the following Monday. If you need expedited shipping, please contact us. We will strive to deliver your order in the quickest turnaround time possible.
If product is damaged during shipping, please contact us immediately and retain your shipping carton to process claim.
All returns must have prior authorization.
If we shipped the wrong item to you by mistake, please contact us and we will ship the correct item at no additional cost.
Returned checks subject to a $30 charge.