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Essential Journeys ships UPS Ground or USPS.
Most orders are shipped within 1-5 business days. Our products are handcrafted, if an order is delayed more than 5 days we will contact you. Orders received over the weekend will be processed the following Monday. If you need expedited shipping, please contact us. We will strive to deliver your order in the quickest turnaround time possible.
If product is damaged during shipping, please contact us immediately and retain your shipping carton to process claim.
All returns must have prior authorization.
If we shipped the wrong item to you by mistake, please contact us and we will ship the correct item at no additional cost.
Returned checks subject to a $30 charge.
Essential Journeys does ship internationally with a few exceptions. Please note that YOU, the BUYER, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc.required by your country for importing consumer goods. We do NOT collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world.